![]() Using instant messaging with rich media and chatbot automation eliminates the need for lengthy calls to your contact center – and frequently asked questions taking up your agents’ time. ![]() ![]() It provides customers with a sense of security that they are interacting with a verified account and can share private banking information comfortably. In combination with WhatsApp’s end-to-end encryption, businesses and customers can trust that their messages are compliant and safe in any region over a robust and reliable platform.Īdditionally, give your customers peace of mind when interacting with you by using branded and verified sender features on WhatsApp. Infobip’s global reach and local insights ensure that we are always aware of local compliancy measures. In fact, 68% of customers think that WhatsApp is the best channel to use to interact with businesses. A growing number of consumers have turned to WhatsApp as a primary communication channel, reaching 2 billion users. We give you the ability to scale your messages as your business grows and together with WhatsApp, your business can communicate with customers anywhere in the world. Our omnichannel platform allows you to take full advantage of the massive reach WhatsApp has. Here are some of the key advantages Infobip and WhatsApp offer to create a great banking experience. Here we highlight the benefits of using WhatsApp Business Platform powered by Infobip for banking communication and share tried-and-true use cases to get you started. That’s why, together with WhatsApp, we can support the entire banking customer journey from Infobip’s communication platform. What’s more, benefit from marketing and sales use cases as they play a key role in creating these conversational experiences. ![]() It has undergone its own form of digital transformation with the introduction of conversational banking.Ĭonversational banking allows financial providers to give customers fast and easy access to online support services while adding a human touch to every interaction. ![]() The banking and finance sector has been one of the most adaptive industries to these changes in communication and technology. The increased popularity of messaging apps, such as WhatsApp, over the last few years has influenced change for many businesses across industries. ![]()
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